Shipping & Returns

Shipping Policy

Delivering PAN India!

We at The Essence Store dispatch orders within 3 business days of order placement, shipping and delivering the product is expected to be anywhere between 7-10  business days depending on the location to be shipped in India. Please cooperate as there could be exceptions that can cause delay in shipments due to the current pandemic situation.

If you do not receive an order confirmation email within 2 days, please feel free to email us at

We only use reliable courier companies to deliver at your doorstep. The Essence Store is not liable for any delays in delivery by the Courier Company.

Return & Exchange Policy

Team TES makes sure that we pack shipping products carefully to avoid any breakage.

We do not provide a return or exchange of products unless they are damaged/broken. However, we will replace or refund products that are damaged/broken during shipment if proof as a photograph of the damaged product is submitted to The Essence Store via email at within 7 days of delivery.

Thank you for your understanding :)